Dear Users,
Due to the anomaly in the Perpetual Futures OPEN API on 2023-09-14 from 17:44 to 21:24 (UTC+8), the query and trading capabilities of certain API users were affected. As a platform that attaches great importance to the user experience, we are implementing the following compensation plan for users who encountered API request failure to close position during the incident:
1. For users who were forcibly liquidated or had their SL triggered due to the incident, the platform will provide compensation for the additional losses.
Compensation Plan: Affected users who failed to close positions during the abnormality which resulted in forced liquidation or forced SL will receive compensation for the additional loss incurred. Additional loss = Actual loss amount - Loss amount calculated at the close price when the "API request failed to close position"
2. For users who were unable to close positions, resulting in reduced profits or increased losses, we will offer partial compensation based on the price difference.
Compensation Plan: We will collate and compare the close price at the time when the "API request failed to close position" with the user's close price before 2023-09-15 at 12:00 (UTC+8). If the former proves more advantageous to the user, we will provide compensation for the difference; otherwise, no compensation will be offered.
- All compensation will be issued before 2023-09-16 at 18:00 (UTC+8).
- If you have any questions, please contact our 24/7 online customer support.
BingX Operations Team
2023-09-14
BingX Official Channels
Risk Disclaimer
Cryptocurrency prices are subject to high market risk and price volatility. You should only invest in products that you are familiar with and where you understand the associated risks. You should carefully consider your investment experience, financial situation, investment objectives and risk tolerance and consult an independent financial adviser prior to making any investment. This material is for reference only and should not be construed as financial advice. Past performance is not a reliable indicator of future performance. The value of your investment can go down as well as up, and you may not get back the amount you invested. You are solely responsible for your investment decisions. BingX is not responsible for any losses you may incur.
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