Every step of the withdrawal process is crucial for the security of your assets. Please make sure that the information, withdrawal address, blockchain, etc. you enter on the page is correct to avoid unnecessary asset losses.
When withdrawing assets from BingX to another platform or wallet address, your assets will be returned to your BingX account if the recipient fails to receive them. Please prepare the following information or documents, and contact our online support to submit them to the BingX technical team for checking and processing.
1) Details of the returned asset: Return TxID, currency, time, amount, etc.
2) Screenshot of the return record on the receiving platform. It must show both the Return TxID and the Deposit TxID.
Please note:
We will process your request within 7-15 working days. Once the processing is successful, the assets will be returned to your BingX account. If you provide incomplete information, it may take longer to retrieve your assets.
Example:
Suppose you withdraw XRP from BingX to other trading platforms, but it was returned to your BingX account by the receiving platform. In this case, please take a screenshot of the return record on the receiving platform (similar to the image below), copy the Return TxID, and provide them to our online support. We will then submit your request to the technical team for processing. For example, the Return TxID in the image below is: 700ebc1a4b4d7a54b2cd3a1e79b8d85981abd622f3c06e3e2b39e85d31758974
If you encounter any other issues, please feel free to contact our online support for further assistance and guidance.