Dear Users,
BingX experienced a third-party data API anomaly on 2023-08-29 10:28(UTC+0), which resulted in unusual market data (Affected areas: Standard Futures; affected pairs: BTC/USDT and ETH/USDT). We want to assure you that the issue has been promptly resolved. As a platform that attaches great importance to the user experience, we have formulated the following compensation scheme.
The profits gained by affected users will not be deducted, while losses will be compensated by the platform. The compensation details are as follows.
1. Affected users that experienced forced liquidation due to the abnormality will receive full compensation.
Compensation Plan: Compensation amount = Order margin
2. Affected users who incurred losses from accidentally triggered Stop Loss (SL) will receive compensation.
Compensation Plan: Compensation amount = The portion of losses generated by the stop-loss order
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The compensation amount will be calculated based on the optimal price for users.
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The compensation will be issued before 2023-08-30 10:00(UTC+0) .
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If you have any questions, please contact our 24/7 online customer support.
BingX Operation Team
2023-08-29
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Risk Disclaimer
Cryptocurrency prices are subject to high market risk and price volatility. You should only invest in products that you are familiar with and where you understand the associated risks. You should carefully consider your investment experience, financial situation, investment objectives, and risk tolerance and consult an independent financial adviser prior to making any investment decisions. This material should not be construed as financial advice. Past performance is not a reliable indicator of future performance. The value of your investment can go down as well as up, and you may not get back the amount you invested. You are solely responsible for your investment decisions. BingX is not responsible for any losses you may incur.
BingX attaches great importance to compliance and strictly abides by local regulations. Please obey local laws and regulations in your country or region. BingX reserves the right in its sole discretion to amend, change, or cancel this announcement at any time and for any reason without prior notice.