Dear Users,
Due to significant market volatilities, there were signal delays in Binance API from 10:10 to 11:10 on 2023-12-11 (UTC+8), which resulted in losses for some users while using Binance Futures Copy Trading. As a platform attaching great importance to user experience, we have formulated the following compensation scheme:
1. For users experiencing excessive slippage due to delayed order execution, BingX will compensate for the difference loss that exceeds the reasonable slippage value (0.1%). For example
:
Trader A held a long order of LTC/USDT and closed the order at a price of 100 USDT; copiers copied the trader to close the order at a price of 99 USDT, with a slippage value of 1.0%. The order size was 20 LTC, and the execution value was 2,000 USDT. The compensation calculation is as follows: compensation = 2,000 USDT * (1.0% - 0.1%) = 18 USDT.
2. For users experiencing lag when copying, BingX will provide a 100 USDT Copy Trading Subsidy Voucher as compensation.
Notes:
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Please be aware that delays within a certain range are unavoidable, as Binance Futures Copy Trading (CopyTrade Pro) uses services from multiple third-party platforms, such as Binance API and network operators.
- The reasonable slippage value is derived by the platform based on the market conditions, crypto type, depth and more factors.
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All compensation will be automatically issued by the system before 2023-12-12 at 12:00 (UTC+8). Please contact our 24/7 online support for further inquiries.
BingX Operations Team
2023-12-11
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