Key Words: Withdrawal Records, Unreceived Withdrawals
1. How to Check the Withdrawal Records
Following [My Assets]- [Fund Account] on BingX App, click the corresponding Cryptocurrency to check the Fund Statement, and finally click the filter icon from the upright corner to choose [Withdraw].
2. Instructions for Unreceived Withdrawals
Transferring funds from your BingX account to another exchange or wallet involves three steps: withdrawal request on BingX - blockchain network confirmation - deposit on the corresponding platform.
Step 1: A TxID (Transaction ID) will be generated within 30-60 minutes, indicating that BingX has successfully broadcasted the withdrawal transaction to the respective blockchain.
Step 2: When the TxID is generated, click on "Copy" at the end of the TxID and go to the corresponding Block Explorer to check its transaction status and confirmations on the blockchain.
Step 3: If the blockchain shows that the transaction is not confirmed, please wait for the confirmation process to be completed.If the blockchain shows that the transaction is already confirmed, it means that your funds have been transferred out successfully and we are unable to provide any further assistance on that. You would need to contact the support team of the deposit address for further help.
Note: Due to possible network congestion, there might be a significant delay in processing your transaction. If the TxID has not been generated within 6 hours in your "Assets" - "Fund Account", please contact our 24/7 online support for assistance and provide the following information:
- Withdrawal record screenshot of the relevant transaction;
- Your BingX account
Note: We will handle your case once we receive your requests. Please make sure you have provided the withdrawal record screenshot so we can assist you in a timely manner.