Deposit to an incorrect address which belongs to Bingbon:
- Bingbon generally does not provide a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Bingbon may, solely at our discretion, assist you in recovering your tokens/coins at a controllable cost.
- If you have encountered this sort of situation, please remember to describe in detail by providing your Bingbon account, token name, deposit address, deposit amount and the corresponding TxID. Our customer service staff will promptly determine whether it meets the requirements for retrieval or not.
- If it is possible to retrieve your currency, when trying to retrieve, the public key and private key of the hot and cold wallet need to be secretly exported and replaced, several departments will be involved to coordinate. This is a relatively large project, which is expected to take at least 30 working days and even longer. Please wait patiently for our further reply.
Deposit to an incorrect address which does not belong to Bingbon:
If you have transferred your tokens to an incorrect address which does not belong to Bingbon, sorry that we are unable to provide you any further assistance. You are suggested to contact the relevant parties ( the owner of the address/ the exchange/platform that the address belongs to).