— BingX Team
Dear BingX Users ,
Hello everyone! This is the first time that the BingX team has communicated with everyone in this form.
First of all, thank you for your constant attention and support for BingX, the team really appreciates it.
The BingX team adheres to the values of user experience, fairness, and justice, and is committed to creating a great trading experience and a fair trading environment for all users. This is not a slogan, but the philosophy and attitude we have always practiced.
It is an honor that more and more users have seen us, tried and liked our products, and become loyal users. During our development, the loyal users of BingX have given us a lot of optimization suggestions to gradually improve the product experience. For this we thank you.
Similarly, there are many doubts, or even rumors, and BingX has been accepting to all of them.
The original intention of BingX is to make a product that can be enjoyed and used by everyone. We have never responded to gossip. We only continue the product's non-stop iterative update and optimization to respond to user feedback and practical actions to build confidence for users.
What has happened in these two days is not just gossip, but a dedicated attack which interferes with the usage of our products and seriously affects our ability to provide users with a great trading experience.
In the past 24 hours, BingX has twice received hundreds of malicious traffic access initiated from home and abroad in a dedicated attack, which led to two intermittent access issues at different times.
Any malicious attack is short-lived and has no influence on our long-term results. This will only make BingX stronger and stronger.
BingX is a growing platform, and the future growth path is inevitable for the company with the great support of BingX users. BingX sincerely thanks again all of its users!
BingX will invest more energy in the robustness of the system to gradually polish the product to be more robust and able to withstand these kinds of attacks, but it does take time. During this process, you are welcome to give us feedback on all problems that you may face. If a user's trading experience has been affected, and assets have been damaged due to our issues, we will handle it properly. This is the attitude of BingX.
BingX will also be improved on the customer service side. All users are encouraged to contact the online customer service for any questions. If the online customer service is not online, you can leave a message. We will deal with it as soon as we receive it, but sometimes the number of questions is too large and processing is not timely. Please bear with us. We will improve this experience as soon as possible.
Finally, we want to say something to our competitors. BingX will not actively make any allegations or attacks towards our competitors. We have not done so in the past, will not in the present or future, and we call for friendly competition among the industry.
Thank you for your continued support for BingX.
BingX Team
2020/04/10