Dear Users,
On 2024-09-20 at around 04:00 (UTC+8), our technical team detected abnormal network access, potentially indicating a hacker attack on BingX's hot wallet. We immediately implemented emergency measures, including urgent transfer of assets and a temporary suspension of withdrawals. There has been minor asset loss, but the amount is small and is currently being calculated.
To safeguard user assets, we have always used a tiered asset management system. The majority of assets are stored in cold wallets, while only a small amount is kept in hot wallets to meet withdrawal demands. The crediting time for deposits and withdrawals will be extended as we conduct urgent inspections and strengthen our wallet services to ensure asset security. We sincerely apologize for any inconvenience caused. Withdrawals will be processed within 24 hours.
BingX and the development team sincerely apologize for the disruption. We remain committed to providing a seamless and reliable trading environment. Please rest assured that the assets of all our users remain safe and unaffected. Thank you for your understanding and continued support.
BingX Team
2024-09-20